During the current period of disruption due to the Global COVID 19 Virus pandemic you may experience delays with delivery. Export orders may be more affected by both our and your Governments restrictions.
UK Mainland Delivery Charges:
All solo bicycle and scooter orders that are dispatched to UK mainland addresses attract a delivery charge of £50. Bikes to the Northern Ireland and other off shore UK destinations may attract a surcharge.
Please note all weights below include packaging, some items have large volumetric weights which may put them into higher postage brackets.
Most other UK Mainland accessory orders include FREE delivery. There may be some items that exceed our Courier's dimension restriction; the delivery cost will be shown at the shopping basket.
This website will calculate the actual cost of delivery after you have added the items you would like to purchase to your shopping basket, and submitted a delivery address.
UK Standard orders are sent via Royal Mail 1st Class in most cases, large deliveries and bikes are sent via courier.
For the Royal Mail tracking website go here - https://www.royalmail.com/track-your-item
If we have used a courier to ship your parcel we will provide tracking details to the email address you gave us.
All Export Deliveries:
The website will calculate the price when the address is provided.
All orders dispatched to addresses outside the UK mainland will attract a variable delivery charge.
This website will calculate the actual cost of delivery after you have added the items you would like to purchase to your shopping basket and submitted a delivery address.
We may use a signed for service for export orders so your order can be tracked. This does increase the cost of shipping but adds security to the safe transit of your order. The tracked service also has a quicker arrival time over the untracked choice.
Any orders being exported with a packed weight under 100grams can be sent untracked to offer a cheaper postage option for small items. If selecting the untracked method please be aware that this shipping method will take longer than the tracked method - anything up to 30 working days is to be expected.
If you require an alternative express courier service we can obtain a quote for you. Please email us to request this prior to ordering with the full order information (item numbers and quantity) and delivery address details including a telephone number.
Customer EU Import Fees
There will no be an import fee applied as your order processes through customs on arrival in your country. To estimate the import fees you will pay there are various Customs Fee Estimators avalable for your destination. Please be aware this does not take into account the fees charged by the shipping company for the work they do on your behalf to clear the parcel through customs.
All orders placed via the Internet are batch processed Monday to Friday during our normal opening hours.
No orders are processed over the weekend or Bank Holidays.
Orders are normally dispatched within one business day of our receipt, however during COVID this may increase to 5 working days. However orders placed over the weekend may take an extra day to process due to the volume we deal with on Mondays or following public holidays.
If your order has an important deadline such as being essential for an upcoming event or holiday we recommend you choose a Courier delivery option. Please note couriers do not guarantee delivery times or service.
The dispatch information will be updated in your online account and sent via automated email at the close of business on the day your parcel leaves us.
Stock shortages are notified as we process orders by e-mail, telephone or post (last resort only). We attempt to keep all items in stock.
Our standard mainland delivery service takes approximately 3 working days from time of dispatch. Delays can and do occur due to fluctuations in demand, extreme weather events etc.
Export delivery times vary and are dependent on the destination country.
Deliveries are made between 0700 and 1900 hours Monday to Friday, excluding Public Holidays.
If the parcel is very small the postman may put it through your letterbox.
After an order has been placed, we are unable to make any changes.
If you have made an error with your order please request an immediate cancellation. If you have an account you can log in and cancel directly before the order is processed. If the option is not visible or you do not have an account please email: firstname.lastname@example.org ASAP with your WEB-order number advising you want to cancel.
We are unable to cancel any orders once they have been processed for dispatch.